Arguably the Pony Express became a big disruptor in final-mile delivery in 1860. Ditto Amazon in 2017. But is it possible that final-mile delivery is less about disruption and more about streamlined processes, unmatched customer service and showing up on time? Still today, the last leg remains among the more inefficient segments of the supply chain. Are there ways to achieve greater efficiencies? For 2017, TMW experts explored the area of final mile extensively. In case you missed it, here are seven of our most instructive last-mile related blogs:
Staying competitive in today’s building materials industry is a never-ending challenge. Meeting customer expectations, controlling costs and managing inventory during fickle construction market cycles are key to staying ahead of one’s competition. These are perennial challenges, as vital to the operation of lumber yards of old as they are to suppliers today.
The increasing popularity of omni-channel distribution and the Uberization of freight has made it increasingly difficult to maintain efficient and profitable final mile operations. You know you need a long-term, scalable solution that helps control every aspect of your last mile, but how do you select the right option for your company’s needs?
The internet and the personal computer have changed behavioral patterns, from how people spend their leisure time to how they shop.
In a February 2015 whitepaper, in which the evolving landscape of the supply-chain within the contemporary market was discussed, global professional services powerhouse Ernst & Young (EY) wrote, To succeed, we believe companies must embed omni-channel into their strategy, transform their supply chain to be truly agile and responsive, and build robust data and analytics capabilities.
Maps are among the most important items in your routing and scheduling toolbox. Using current map data is the basis for any successful business with route planning needs. Still route planning has become much more complex than just simply inputting origin and destination points.
Topics: Routing Software
Maps answer the age-old question “How do I get there from here?” and help drivers move from Point A to Point B. From displaying the location of gas stations and restaurants to identifying alternate roads, maps enhance the ability of drivers to plan and execute a route.
How often do you send freight to the wrong location? How much money are you losing due to inaccurate weights? How do you measure a dock workers’ efficiency? How many OS&D claims do you make, and how many are successful? How much paper work does an average dock worker process in a day?
In 2015, forbes.com reported that savvy retailers, focused on developing a fully integrated business model that allows for the greatest convenience to customers, were turning to omnichannel planning: implementing a point-of-sale-through-delivery seamless customer experience via bricks-and-mortar, mobile and online avenues. Today, this trend continues but not without challenges. A January 2017 article from the business intelligence firm l2inc states, “…research reveals that very few brands offer consumers…a shopping experience across all three channels:” the indicators of a truly omnichannel strategy citing mass market giant Target as a successful example.
Data reveals that younger generations – 67% of Millennials and 56% of Gen Xers – prefer to shop online rather than in store, leaving some companies stymied by the costs and complexities of the final mile: the key leg in the hub to last-mile delivery chain of events. Final-mile delivery is the most customer-facing component in this chain. It is also the most likely to adversely affect the consumer’s brand experience for reasons that can include displeasure with shipping costs, inflexible arrival times and no option for next-day delivery.
Among the more impressive functions on the market today is scheduling and truck routing software – applications that refine your business model with cost-efficient, service-oriented last mile capabilities. This tool can significantly reduce costs related to delivery, labor and equipment while at the same time improving productivity and guiding your company to more informed business decisions. When searching for final mile software consider these steps: