Time is money. That’s why a freight brokerage needs to conduct every part of its operation quickly, efficiently and correctly. Laborious manual processes tie up your staff and eat into your profits. So do errors that people need to go back and correct – essentially performing the same work twice. Also, faulty communications can add hours – or days – to the time it takes to move a customer’s freight, not only incurring extra costs but also, perhaps risking the loss new business from that customer in the future.
Let’s take a look at how to avoid wasted time in three phases of a freight broker’s business – acquiring and keeping customers, matching loads with the right carriers, and monitoring freight in transit.